Shipping policy

Processing Time

• All custom embroidered orders are made to order. Please allow 2-5 business days for production before shipment.
• Rush orders may be available upon request for an additional fee.

Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days

Shipping times may vary based on your location and shipping carrier delays.

Shipping Rates

• Shipping costs are calculated at checkout based on order weight and destination.
• Free shipping is available on orders over £100 (if applicable).

International Shipping

• We ship internationally! Shipping rates and delivery times vary by destination.
• Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Order Tracking

• Once your order ships, you will receive a tracking number via email.
• Tracking updates may take up to 24 hours to reflect.

Lost or Delayed Shipments

• We are not responsible for delays caused by the shipping carrier.
• If your package is lost in transit, please contact us, and we will assist in filing a claim.

Address & Delivery Issues

• Please ensure your shipping address is correct at checkout.
• We are not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have any questions about shipping, feel free to contact our support team at royalneedle23@gmail.com